Job summary
COGNNA in Riyadh is hiring a temporary 6-month Customer Success COOP to support Customer Success Managers. The role involves assisting with onboarding, preparing client reports, maintaining CRM records, and visiting clients to strengthen relationships.
Key responsibilities
- Support Customer Success team with daily administrative tasks and account upkeep
- Prepare data and reports for client check-ins, onboarding and QBRs
- Respond to basic customer inquiries and escalate complex issues
- Monitor customer health metrics and flag at-risk accounts
- Maintain and update customer records in the CRM (e.g., HubSpot)
- Collect and organize customer feedback for Product and Sales
- Visit clients and build close customer relationships
Requirements
- Currently enrolled or recently graduated in Business, Administration, IT or related field
- Excellent written and verbal Arabic and English
- Strong organizational skills and attention to detail
- Problem-solver able to work independently
- Comfortable learning new software and basic tech platforms
Benefits
- Access to certifications and trainings
- Employee benefits program
- On-site collaborative Riyadh office environment
Skills
Customer SuccessCRM (HubSpot)Account managementCustomer onboardingReportingCustomer communicationCustomer health monitoringData organizationBilingual Arabic-EnglishProblem solving
Source: Workable. Last checked as open: 14 Nov 2026. You apply directly with the employer.
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