Job summary
Lucidya is hiring a Customer Success Manager in Riyadh to support government and public sector clients. The role focuses on onboarding, driving platform adoption, gathering feedback and ensuring long-term value for large governmental customers.
Key responsibilities
- Learn products end-to-end and educate government customers on suitable solutions
- Support customer onboarding and enable platform navigation
- Drive regular product adoption and engagement
- Build trust-based relationships to increase customer loyalty
- Identify and recommend up-sell and cross-sell opportunities
- Track NPS and customer feedback and act on insights
- Collaborate with Support, Professional Services, Product and Sales teams
- Serve as the internal voice of government customers
Requirements
- 3–5 years in a similar Customer Success role in B2B SaaS
- Fluent in Arabic and English with strong communication skills
- Comfortable meeting clients face-to-face from diverse backgrounds
- Familiar with CRM tools such as HubSpot and CSPs like ChurnZero
- Proactive and highly customer-centric
- Must be a Saudi national
Skills
Customer SuccessB2B SaaSStakeholder ManagementHubSpotChurnZeroCustomer OnboardingAccount ManagementNPS MonitoringArabicEnglish
Source: Workable. Last checked as open: 14 Nov 2026. You apply directly with the employer.
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