Job summary
DXC Technology is hiring an IBM Integration Team Lead in Riyadh to oversee L2 application support for enterprise IBM integration platforms. The role focuses on hands-on ACE, IIB and DataPower support, incident management, root-cause analysis and improving platform availability.
Key responsibilities
- Lead L2 application support for enterprise IBM integration platforms and services.
- Provide hands-on support for ACE, IIB and DataPower environments.
- Manage incident, problem and change management per SLAs and ITIL.
- Troubleshoot and resolve critical integration issues across APIs and message flows.
- Coordinate with development, infrastructure, security and vendors to resolve production incidents.
- Perform RCAs and drive permanent corrective actions.
- Establish support processes, monitoring standards and documentation.
- Mentor L2 support engineers and build team capability.
Requirements
- 12+ years total IT experience with strong IBM integration support background.
- Proven experience leading L2 application support teams in production.
- Hands-on expertise with ACE and IIB.
- Strong experience with IBM DataPower for APIs and security.
- Skilled in troubleshooting integration flows, queues and connectivity.
- Experience with incident, problem, change and SLA management.
- Strong leadership, analytical and stakeholder-management skills.
- Experience in banking/large enterprise environments desirable.
Skills
IBM App Connect Enterprise (ACE)IBM Integration Bus (IIB)IBM DataPowerMQAPI managementIntegration patternsIncident managementRoot cause analysisITILMonitoring
Source: Workday. Last checked as open: 14 Nov 2026. You apply directly with the employer.
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