Job summary
The Relationship Management Specialist at Foodics in Madinah will manage a portfolio of customers, drive renewals, handle issues proactively, and work to prevent churn. The role focuses on customer success and maintaining ARR retention through structured health checks and coordination with internal teams.
Key responsibilities
- Manage renewals for an assigned customer portfolio and close on time
- Serve as primary point of contact and proactively maintain customer relationships
- Conduct at least four structured health-check calls per customer per year
- Identify risks, dissatisfaction signals, and expansion opportunities early
- Coordinate with Support, Product, Finance to resolve customer issues
- Track and follow up on open issues until they are resolved
- Maintain accurate customer data, renewal status, and risk indicators in CRM
- Own churn reduction and ARR retention for the assigned portfolio
Requirements
- 1–3 years in Customer Success, Account Management, Renewals, or Support
- Experience with SaaS or subscription products is a plus
- Arabic required; English is a plus
- Comfortable with retention, churn, and ARR targets
Benefits
- Inclusive, diverse company culture
- Competitive compensation with bonuses and potential shares
- Regular training and professional development
- Annual learning stipend
Skills
Customer SuccessAccount ManagementRenewalsChurn PreventionCRM (Salesforce)ZendeskArabic CommunicationProblem SolvingRelationship BuildingRetention Targets
Source: Workable. Last checked as open: 14 Nov 2026. You apply directly with the employer.
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