Job summary
Senior Consultant for FOODICS BLACK at Foodics in Riyadh responsible for the end‑to‑end customer journey: acquiring customers, implementing the RMS, onboarding and training restaurant teams, and managing ongoing account success and growth.
Key responsibilities
- Identify and acquire new FOODICS BLACK customers in fine and casual dining
- Manage full customer lifecycle from sale to go‑live and ongoing support
- Develop and run implementation plans, timelines, and readiness checklists
- Deliver tailored onboarding and training to restaurant teams
- Serve as primary relationship owner and conduct periodic business reviews
- Monitor customer health, drive adoption, and mitigate churn risks
- Coordinate with internal product, support and hardware teams to resolve issues
- Identify account expansion opportunities and contribute to commercial targets
Requirements
- 3–4 years experience in SaaS across sales, implementation, or customer success
- Hands-on restaurant operations experience is a strong plus
- Good understanding of restaurant workflows and front‑of‑house operations
- Experience with POS or RMS platforms is advantageous
- Strong consultative selling, negotiation, and relationship skills
- Experience coordinating implementations and delivering training
- Excellent organization, problem solving, and stakeholder management
- Proactive ownership mentality and ability to work independently
Skills
Consultative sellingAccount managementCustomer successImplementation planningOnboarding & trainingPOS / RMS knowledgeStakeholder managementProject coordinationPresentationNegotiation
Source: Workable. Last checked as open: 13 Nov 2026. You apply directly with the employer.
