Job summary
ServiceNow Support Engineer role at TAWANTECH in Riyadh supporting Service Management and Change Management within a banking environment. The engineer will maintain platform stability, support ITSM operations, and participate in upgrades, integrations and on-call activities.
Key responsibilities
- Provide L2/L3 support for ServiceNow incidents, problems, requests, and changes
- Administer ServiceNow ITSM modules and maintain day-to-day operations
- Configure forms, workflows, business rules, notifications, SLAs, and user access
- Manage Change Management workflows, approvals, scheduling, and CAB support
- Troubleshoot integrations and platform performance issues
- Prepare operational reports and dashboards for incidents, changes and SLAs
- Participate in upgrades, releases, testing, deployment, and 24/7 on-call support
- Maintain documentation, knowledge articles and configuration records
Requirements
- Bachelor’s degree in Computer Science, IT, or related field
- 4–7 years in ServiceNow administration, support, or ITSM operations
- Hands-on experience with Incident, Problem, Request and Change Management
- Strong understanding of ITIL and ITSM practices
- Practical experience with Change Management and CAB processes
- Previous experience in banking or financial services
- Experience with ServiceNow configuration, integrations and APIs
- Strong troubleshooting and root cause analysis skills
Skills
ServiceNowITSMChange ManagementIncident ManagementProblem ManagementWorkflowsAPIsRoot Cause AnalysisSLAsStakeholder Management
Source: Workable. Last checked as open: 14 Nov 2026. You apply directly with the employer.
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