Job summary
Rentokil Initial in Al Khobar is hiring a part-time Contact Center Specialist to manage customer inquiries across phone, web, chat, WhatsApp and email. The role involves logging inquiries, assigning prospects and following up to ensure timely resolution and great customer service.
Key responsibilities
- Handle customer inquiries via phone, website, live chat, WhatsApp and email
- Log inquiries and prospects into the ICABS system
- Assign prospects to the branch Sales Consultant
- Notify assigned consultants by email and WhatsApp
- Follow up on inquiries within 24 hours to confirm status
- Escalate delays or missed actions to BM and ASM
- Maintain accurate records and deliver excellent customer service
Requirements
- Saudi nationals only
- Fluent in Arabic and English, spoken and written
- Strong communication and customer service skills
- Good computer skills and attention to detail
- Ability to multitask in a fast-paced environment
- University students, fresh graduates and flexible part-time seekers encouraged
Skills
Customer serviceArabicEnglishTelephone supportLive chatWhatsAppEmail communicationData entryMultitaskingAttention to detail
Source: Workable. Last checked as open: 14 Nov 2026. You apply directly with the employer.
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