Job summary
Rentokil Initial is hiring a Contact Center Specialist in Jeddah to receive and manage customer inquiries across phone, web, chat, WhatsApp and email. The part-time role focuses on logging enquiries, allocating prospects and ensuring timely follow-up for excellent customer experience.
Key responsibilities
- Handle customer inquiries via phone, website, live chat, WhatsApp and email
- Log inquiries and prospects into the ICABS system
- Allocate prospects to the branch Sales Consultant
- Notify assigned consultant by email and WhatsApp
- Follow up on inquiries within 24 hours to check visit, survey, quote or sale
- Escalate delays or missed actions to Branch Manager and Area Sales Manager
- Maintain accurate records and deliver excellent customer service
Requirements
- Saudi nationals only
- Fluent Arabic and English, spoken and written
- Strong communication and customer service skills
- Good computer skills and attention to detail
- Ability to multitask in a fast-paced environment
- University students, fresh graduates or flexible part-time candidates encouraged
Skills
Customer servicePhone supportLive chatWhatsApp communicationEmail handlingICABSRecord keepingMultitaskingArabicEnglish
Source: Workable. Last checked as open: 14 Nov 2026. You apply directly with the employer.
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