Job summary
Rentokil Initial in Riyadh is hiring a part-time Contact Center Specialist to handle customer inquiries across phone, web, live chat, WhatsApp and email. The role includes logging contacts in ICABS, following up within 24 hours and escalating delays to branch and area managers.
Key responsibilities
- Handle customer inquiries via phone, website, chat, WhatsApp and email
- Log all inquiries and prospects into the ICABS system
- Assign prospects to the branch Sales Consultant
- Notify assigned consultants by email and WhatsApp
- Follow up on inquiries within 24 hours to check status
- Escalate delays or missed actions to BM and ASM
- Maintain accurate records and provide excellent customer service
Requirements
- Saudi nationals only
- Fluent Arabic and English, spoken and written
- Strong communication and customer service skills
- Good computer skills and attention to detail
- Ability to multitask in a fast-paced environment
- University students, fresh graduates, or flexible part-time seekers encouraged
Skills
Customer serviceTelephone supportLive chatWhatsApp communicationEmail handlingData entryICABSArabicEnglishMultitasking
Source: Workable. Last checked as open: 14 Nov 2026. You apply directly with the employer.
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