Job summary
CRM Agent at United Motors Group in Riyadh handling inbound inquiries and making outbound calls to generate leads. The role includes processing orders, resolving complaints, documenting interactions and upselling where appropriate.
Key responsibilities
- Answer incoming calls and respond to customer emails
- Place and process customer orders in the system
- Manage and resolve customer complaints using available tools
- Document call details and complete call logs and reports
- Route calls and escalate issues to supervisors when needed
- Follow up on customer inquiries and notify management of call trends
- Provide product and service information and upsell where appropriate
- Perform other duties as assigned
Requirements
- High school diploma or higher
- At least 1 year in a call center environment
- Strong listening, verbal and written communication
- Fluent in English and Arabic
- Excellent data entry and typing skills
- Knowledge of customer service practices and principles
- Ability to handle stressful situations appropriately
Skills
Customer serviceCall handlingComplaint resolutionUpsellingData entryTypingCommunicationBilingual (Arabic/English)CRM softwareIssue escalation
Source: Workable. Last checked as open: 14 Nov 2026. You apply directly with the employer.
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