Job summary
moomoo in Riyadh is hiring a Customer Service Manager to lead the customer success team and improve service delivery. The role includes resolving escalations, designing conversion workflows, coaching staff, and using KPI analysis to boost retention and expansion.
Key responsibilities
- Lead and mentor a team of Customer Success Specialists and service representatives.
- Oversee escalated customer inquiries and ensure timely resolution.
- Analyze client feedback and interaction data to improve satisfaction and identify upsell opportunities.
- Design and optimize end-to-end customer conversion and renewal workflows.
- Develop and deliver training programs and ongoing coaching for the team.
- Prepare and analyze KPIs and performance reports to guide improvements.
- Collaborate with operations, compliance, and sales to resolve client issues.
- Ensure customer service activities comply with relevant regulations and policies.
Requirements
- Bachelor's degree in business, finance or related field.
- Minimum 5 years relevant experience, including 2+ years managing teams.
- Arabic native/fluent; English business level; Mandarin preferred.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Knowledge of financial markets and stockbroking processes.
- Ability to handle stress and resolve conflicts.
- Proficiency with customer service software and CRM systems.
Benefits
- Paid time off
- Training and development
- Performance bonus
- Competitive compensation and benefits
- Diverse, friendly work environment
Skills
Team leadershipCustomer successCRMData analysisKPI reportingProcess improvementTraining & coachingConflict resolutionCommunicationFinancial markets knowledge
Source: Workable. Last checked as open: 14 Nov 2026. You apply directly with the employer.
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