Job summary
Renewals Team Leader at Foodics in Madinah, leading on-site Renewal Specialists to meet retention, churn, and ARR targets. The role includes daily team coaching, escalation handling, and regular performance reporting.
Key responsibilities
- Lead and coach on-site team of Renewal Specialists daily
- Plan portfolio coverage, call plans, and follow-ups
- Run daily stand-ups and monthly one-to-ones
- Ensure adherence to renewal processes and quality standards
- Own targets for renewal rate, churn, and ARR retention
- Act as first escalation for at-risk customers and complaints
- Prepare weekly and monthly reports on results and risks
- Support onboarding, hiring, and process improvements
Requirements
- 3–5 years in Customer Success, Account Management, or Renewals
- At least 1 year leading, coaching, or mentoring a team
- Experience with SaaS or subscription products
- Proven track record meeting retention, churn, or ARR targets
- Arabic fluency; good English for reporting and internal work
- Comfortable reading dashboards and building simple reports
Benefits
- Inclusive, diverse culture
- Competitive compensation with bonuses and potential shares
- Regular training and annual learning stipend
- Work with a multinational team and growth opportunities
- Autonomy, mentoring, and challenging goals
Skills
Customer SuccessRenewalsAccount ManagementSalesforceZendeskKPI trackingCoachingReportingChurn managementArabic communication
Source: Workable. Last checked as open: 14 Nov 2026. You apply directly with the employer.
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