Job summary
Customer Service Representative at Mrsool in Riyadh handling customer inquiries, troubleshooting app and delivery issues, and coordinating with internal teams. The role focuses on order follow-up, account assistance and improving overall user experience.
Key responsibilities
- Respond to customer inquiries via phone, email and live chat.
- Resolve complaints and deliver timely solutions to ensure satisfaction.
- Provide technical support for using the app and services.
- Track orders and address delivery delays or issues.
- Assist customers with account updates and adjustments.
- Coordinate with technical, shipping and marketing teams to resolve issues.
- Record interactions and prepare reports on recurring issues.
- Suggest service improvements to enhance user experience.
Requirements
- Diploma or bachelor's degree in a related field.
- At least one year customer service experience, preferably in delivery apps or tech.
- Strong verbal and written communication skills.
- Proficiency with computer applications and CRM software.
- Ability to work under pressure and resolve issues quickly.
- Strong multitasking capability to handle multiple inquiries.
Benefits
- Inclusive and diverse workplace environment.
- Competitive compensation with potential share options.
- Performance-based commission/incentive structure.
- Regular training and annual learning stipend.
- Autonomy with mentorship and growth opportunities.
Skills
Customer ServiceCRMPhone SupportLive ChatEmail SupportProblem SolvingMultitaskingTechnical SupportReportingKPI Tracking
Source: Workable. Last checked as open: 14 Nov 2026. You apply directly with the employer.
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