Job summary
Service Advisor at United Motors Group in Riyadh acting as the link between customers and service technicians. The role records vehicle complaints, provides cost and time estimates, manages paperwork and warranty coordination, and keeps customers informed during service.
Key responsibilities
- Greet customers and record vehicle complaints accurately for technicians
- Handle inquiries and resolve customer complaints or escalate when needed
- Call customers after major repairs and to pre-schedule maintenance visits
- Record appointments, check service records and stamp service booklets
- Enter job details in system and provide cost estimates and timelines
- Manage paperwork, obtain signatures and receive payment on delivery
- Review warranty documentation and coordinate warranty jobs with dealers
- Promote service plans and display marketing material in reception
Requirements
- University degree in engineering or related field
- Minimum 1 year experience in automotive maintenance
- Excellent verbal and written communication skills
- Excellent computer skills
- Fluent in English and Arabic
- Strong interpersonal skills
Skills
Customer serviceComplaint handlingVehicle diagnosticsWarranty processingAppointment schedulingMicrosoft OfficeData entryCommunicationArabicEnglish
Source: Workable. Last checked as open: 14 Nov 2026. You apply directly with the employer.
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