Job summary
Webook.com in Riyadh seeks a Travel Agent experienced with Amadeus to manage end-to-end reservations for corporate and leisure clients. The role covers fare construction, ticketing, reissues, refunds and irregular operations while ensuring high-quality client service.
Key responsibilities
- Manage PNRs for flights, hotels, cars and ancillaries in Amadeus
- Construct and price published, private and corporate fares and issue tickets
- Process reissues, revalidations, voids, refunds and EMDs per fare rules
- Handle schedule changes, IROPs and cancellations proactively
- Advise clients on itineraries, fares and visa/entry requirements
- Manage daily queues within SLA and maintain BSP reporting accuracy
- Coordinate with airlines, consolidators and suppliers on waivers and groups
- Provide service across phone, email and chat, including escalations
Requirements
- IATA/UFTAA certification (Foundation or Consultant) mandatory
- Bachelor degree
- 2–5 years in an IATA-accredited agency or TMC
- Advanced Amadeus skills including cryptic commands and PNR servicing
- Strong knowledge of fare construction, rules, taxes and interline/codeshare
- Familiarity with BSP processes, ADM prevention and ticketing compliance
- Excellent English communication; Arabic is a plus
- High attention to detail and ability to multitask under pressure
Skills
Amadeus GDSFare constructionTicketingPNR managementReissue/refund (ATC)BSP reportingCustomer serviceIATA proceduresSchedule irregularities handlingGeography/airline networks
Source: Workable. Last checked as open: 14 Nov 2026. You apply directly with the employer.
Apply now